About

FAQ

• Where is the store based?

  Almada, Portugal

• Can you customize my order?

  Yes, we do customize our products to fit the needs of our costumers. For the customization process to begin all you need to do is to contact us.

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Usually we take 3 to 5 business days to process the order.

  The delivery is made within 12 business days being the average delivery between 6 to 8 business days.

• Can I track my package?

  Once your package has been shipped you will receive a notification for the fulfillment of the order along side with the tracking number.

• What if my package is lost?

  If your package is lost, please contact company in order to find out more. If the shipping company does not solve the issue, please contact us.

  Please take note that if you choose the option to leave your order at your front door, we are not responsible for any missing parcels.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.